Cancellation Policy
At Fireside Brew Co, we understand that circumstances may change, and you may need to cancel your order. We strive to make the cancellation process as straightforward as possible while providing the best possible customer experience.
- Cancellation Window
You can cancel your order at Fireside Brew Co at any time before it has been dispatched. Most orders are processed and dispatched within one working day, and you will receive a shipping confirmation email once your order has been sent. To request a cancellation, please contact our customer support team as soon as possible at customer-support@firesidebrew.co.
- Cancellation Process
To request a cancellation, please provide the following information:
- Your order number.
- Your name and contact information.
Once we receive your cancellation request, we will confirm the status of your order. If your order has not been dispatched, we will cancel it and issue a refund to your original payment method.
- Refunds
Refunds for cancelled orders will be processed promptly, typically within a few business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
- Cancellation after Dispatch
If your order has already been dispatched, it cannot be cancelled. In this case, please refer to our Returns Policy for information on returning your order once it has been received.
- Contact Us
If you have any questions or concerns regarding the cancellation of your order, please contact our customer support team at hello@firesidebrew.co. We are here to assist you and ensure a smooth shopping experience.
- Cancellation Policy Changes
Fireside Brew Co reserves the right to update or revise this Cancellation Policy at any time. Any changes will be effective immediately upon posting. We recommend reviewing this policy periodically to stay informed of any updates.
Thank you for choosing Fireside Brew Co for your brewing needs. We aim to provide the best possible customer service, including a straightforward and fair cancellation process.